Encharge and the GDPR

Privacy and Security Contact

Slav Ivanov
slav@encharge.io

59 Uoshbarn St, fl. 7,
Sofia,
Bulgaria
1510

As part of our ongoing efforts to protect the security and privacy of our users, we are working to meet or exceed the GDPR (General Data Protection Regulation). This site contains information on what steps we are taking, their progress, and who to contact for any security concerns. Please see our FAQ for more information.

Data Processing Addendum

If you need a signed DPA, please use the button below to cross sign and download your copy of our DPA.

Make A Data Request

We respect the rights of individuals to know how their data is being used, export it or request that it be deleted.

Data Processing Partners

We rely on a number of trusted 3rd parties to assist with our operations. Depending on the exact nature of your account and what you've requested we do, your data may be shared with one of these partners. We carefully evaluate each to make sure they're handling your personal data with the utmost of respect, security, and privacy.

Services
Partner Locale Data Shared Purpose
Amazon Web Services Any

Amazon CloudFront is a global content delivery network (CDN) service that securely delivers data, videos, applications, and APIs to your viewers with low latency and high transfer speeds. CloudFront is integrated with AWS – including physical locations that are directly connected to the AWS global infrastructure, as well as software that works seamlessly with services including AWS Shield for DDoS mitigation, Amazon S3, Elastic Load Balancing or Amazon EC2 as origins for your applications, and Lambda@Edge to run custom code close to your viewers.

CDN JS IP Address

CloudFlare's CDN with popular javascript frameworks available.

Hotjar IP Address

A heatmap, survey, feedback and funnel application.

MailChimp Any data authorized by customer Company

DescriptionMailchimp is a marketing automation platform and an email marketing service.

Segment IP Address

Segment gives you the ability to instrument your web app for analytics once, and then send your data to any number of analytics services. Previously known as Segment.io

Twilio Inc email phone number first name last name any other data needed to send email on behalf of customer's Company

Twilio Inc. enables phones, VoIP, and messaging to be embedded into web, desktop, and mobile software.

Zapier Inc. email first name last name any other data authorized on behalf of customer's Company

Zapier Inc. is a web-based service that allows users to integrate the web applications they use.

Compliance Tasks

GDPR Compliance requires maintenance and ongoing work. We are tracking our efforts here.

Application Site Security
Status Name
Completed SSL (TLS) Deployed on App Site
Completed Ensure Access to Backups is Restricted
Completed Ensure Backups are Stored in on Encrypted File Storage
Data Mapping
Status Name
Completed Add CDN Provider to Data Partners
Completed Add Exception/Error Reporting Services to Data Partners
Completed Add Internal Email Service to Data Partners
Completed Add Hosting Provider to Data Partners
Completed Add Transactional Email Service to Partners
Completed Add Email Newsletter Service to Partners
Completed Add Database Provider to Data Partner
Marketing Site Security
Status Name
Completed Reviewed list of users with access to site
Completed SSL (TLS) Deployed on Marketing Site
Privacy Procedures
Status Name
Completed Procedure established to allow for people to request that inaccuracies in their data are fixed.
Completed Process established for subject data requests
Completed Get Management Approval for GDPR Efforts
Completed Nominate a Data Protection Lead or Data Protection
Security Procedures
Status Name
Completed Publish statement on public website on how to report security and data issues.

Frequently Asked Questions

If you have any concerns not answered here, please reach out to our contact (listed above) and we'll be happy to assist.

What's the GDPR?

The General Data Protection Regulation (GDPR) is a new piece of privacy legislation enacted by the European Union. It represents a significant change in how personal (IP Addresses, Emails, Names) and sensitive (religion, ethnic origin, health, orientation) data is handled by companies.

How Do I Report a Security Issue?

We take all security reports seriously. Please email our security contact (information listed above) with any information you have regarding any potential data breaches, vulnerabilities or concerns.

Do Non EU Companies need to comply with the GDPR?

While it remains to be seen if the EU has the legislative power to levy fines and enforcement against organizations around the globe, GDPR compliance is being sought by non EU companies for a variety of reasons.

  • Customers and Prospects are making it a requirement
  • It's a solid framework for improving the handling of personal information and complying with the GDPR requirements improves our own security.