ul. Cherkovna 57,
As part of our ongoing efforts to protect the security and privacy of our users, we are working to meet or exceed the GDPR (General Data Protection Regulation). This site contains information on what steps we are taking, their progress, and who to contact for any security concerns. Please see our FAQ for more information.
If you need a signed DPA, please click the button below to sign and download your copy of our DPA:
We respect the rights of individuals to know how their data is being used, export it or request that it be deleted.
We rely on a number of trusted 3rd parties to assist with our operations. Depending on the exact nature of your account and what you've requested we do, your data may be shared with one of these partners. We carefully evaluate each to make sure they're handling your personal data with the utmost of respect, security, and privacy.
|Amazon Web Services EMEA SARL||Any||
Datacenter in Ireland
|Any explicitly appointed 3rd parties||any||
Due to the nature of Enchare's software, 3rd party partners can be explicitly appointed by you by the act of connecting your Encharge's account to your account with the 3rd party partner, either through Encharge's interface or through the 3rd party partner interface. By explicitly appointing 3rd party partners, you agree to allow Encharge to transfer any information needed to provide the Encharge services. You might at any time remove the connection between your Encharge account and 3rd party partners appointed by you.
|Google Universal Analytics||IP Address||
|Helpscout||email names user ID IP||
Used for providing customer support
|Mixpanel||email name user ID and others||
Measure and track product usage.
Segment gives you the ability to instrument your web app for analytics once, and then send your data to any number of analytics services. Previously known as Segment.io
|Twilio Inc||email phone number first name last name any other data needed to send email on behalf of customer's Company||
Encharge utilizes Twilio Sendgrid to send email messages for certain accounts.
GDPR Compliance requires maintenance and ongoing work. We are tracking our efforts here.
|Application Site Security|
|Completed||Ensure Access to Backups is Restricted|
|Completed||Ensure Backups are Stored in on Encrypted File Storage|
|Completed||SSL (TLS) Deployed on App Site|
|Completed||Personal Data in Databases is Encrypted|
|Completed||Restrict Personal Data at Signup to the Minimum Necessary|
|Completed||Ensure Database Backups of Personal Data are working|
|Completed||Add Database Provider to Data Partner|
|Completed||Add Internal Email Service to Data Partners|
|Completed||Add Hosting Provider to Data Partners|
|Completed||Add Transactional Email Service to Partners|
|Completed||Add Email Newsletter Service to Partners|
|Completed||Add Exception/Error Reporting Services to Data Partners|
|Completed||Add CDN Provider to Data Partners|
|Marketing Site Security|
|Completed||SSL (TLS) Deployed on Marketing Site|
|Completed||Reviewed list of users with access to site|
|Completed||Nominate a Data Protection Lead or Data Protection|
|Completed||Get Management Approval for GDPR Efforts|
|Completed||Process established for subject data requests|
|Completed||Procedure established to allow for people to request that inaccuracies in their data are fixed.|
|Completed||Developed a Data Processing Agreement|
|Completed||Briefed all Staff on GDPR Impact to the organization|
|Completed||Informed all Employees and Contractors about GDPR Compliance|
|Completed||Publish statement on public website on how to report security and data issues.|
If you have any concerns not answered here, please reach out to our contact (listed above) and we'll be happy to assist.
While it remains to be seen if the EU has the legislative power to levy fines and enforcement against organizations around the globe, GDPR compliance is being sought by non EU companies for a variety of reasons.
We take all security reports seriously. Please email our security contact (information listed above) with any information you have regarding any potential data breaches, vulnerabilities or concerns.
The General Data Protection Regulation (GDPR) is a new piece of privacy legislation enacted by the European Union. It represents a significant change in how personal (IP Addresses, Emails, Names) and sensitive (religion, ethnic origin, health, orientation) data is handled by companies.