Encharge and the GDPR

Privacy and Security Contact

Slav Ivanov

ul. Cherkovna 57,
office 19,

As part of our ongoing efforts to protect the security and privacy of our users, we are working to meet or exceed the GDPR (General Data Protection Regulation). This site contains information on what steps we are taking, their progress, and who to contact for any security concerns. Please see our FAQ for more information.

Data Processing Addendum

If you need a signed DPA, please click the button below to sign and download your copy of our DPA:

Make A Data Request

We respect the rights of individuals to know how their data is being used, export it or request that it be deleted.

Data Processing Partners

We rely on a number of trusted 3rd parties to assist with our operations. Depending on the exact nature of your account and what you've requested we do, your data may be shared with one of these partners. We carefully evaluate each to make sure they're handling your personal data with the utmost of respect, security, and privacy.

Partner Locale Data Shared Purpose
Amazon Web Services EMEA SARL Any

Datacenter in Ireland

Any explicitly appointed 3rd parties any

Due to the nature of Enchare's software, 3rd party partners can be explicitly appointed by you by the act of connecting your Encharge's account to your account with the 3rd party partner, either through Encharge's interface or through the 3rd party partner interface. By explicitly appointing 3rd party partners, you agree to allow Encharge to transfer any information needed to provide the Encharge services. You might at any time remove the connection between your Encharge account and 3rd party partners appointed by you.

Google Universal Analytics IP Address

The analytics.js JavaScript snippet is a new way to measure how users interact with your website. It is similar to the previous Google tracking code, ga.js, but offers more flexibility for developers to customize their implementations.

Helpscout email names user ID IP

Used for providing customer support

Mixpanel email name user ID and others

Measure and track product usage.

Segment IP Address

Segment gives you the ability to instrument your web app for analytics once, and then send your data to any number of analytics services. Previously known as Segment.io

Twilio Inc email phone number first name last name any other data needed to send email on behalf of customer's Company

Encharge utilizes Twilio Sendgrid to send email messages for certain accounts.

Compliance Tasks

GDPR Compliance requires maintenance and ongoing work. We are tracking our efforts here.

Application Site Security
Status Name
Completed Ensure Access to Backups is Restricted
Completed Ensure Backups are Stored in on Encrypted File Storage
Completed SSL (TLS) Deployed on App Site
Completed Personal Data in Databases is Encrypted
Completed Restrict Personal Data at Signup to the Minimum Necessary
Completed Ensure Database Backups of Personal Data are working
Data Mapping
Status Name
Completed Add Database Provider to Data Partner
Completed Add Internal Email Service to Data Partners
Completed Add Hosting Provider to Data Partners
Completed Add Transactional Email Service to Partners
Completed Add Email Newsletter Service to Partners
Completed Add Exception/Error Reporting Services to Data Partners
Completed Add CDN Provider to Data Partners
Marketing Site Security
Status Name
Completed SSL (TLS) Deployed on Marketing Site
Completed Reviewed list of users with access to site
Privacy Procedures
Status Name
Completed Nominate a Data Protection Lead or Data Protection
Completed Get Management Approval for GDPR Efforts
Completed Process established for subject data requests
Completed Procedure established to allow for people to request that inaccuracies in their data are fixed.
Completed Privacy Policy Updates
Completed Developed a Data Processing Agreement
Completed Briefed all Staff on GDPR Impact to the organization
Completed Informed all Employees and Contractors about GDPR Compliance
Security Procedures
Status Name
Completed Publish statement on public website on how to report security and data issues.

Frequently Asked Questions

If you have any concerns not answered here, please reach out to our contact (listed above) and we'll be happy to assist.

Do Non EU Companies need to comply with the GDPR?

While it remains to be seen if the EU has the legislative power to levy fines and enforcement against organizations around the globe, GDPR compliance is being sought by non EU companies for a variety of reasons.

  • Customers and Prospects are making it a requirement
  • It's a solid framework for improving the handling of personal information and complying with the GDPR requirements improves our own security.

How Do I Report a Security Issue?

We take all security reports seriously. Please email our security contact (information listed above) with any information you have regarding any potential data breaches, vulnerabilities or concerns.

What's the GDPR?

The General Data Protection Regulation (GDPR) is a new piece of privacy legislation enacted by the European Union. It represents a significant change in how personal (IP Addresses, Emails, Names) and sensitive (religion, ethnic origin, health, orientation) data is handled by companies.